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Our client is looking for someone to support the Code of Conduct Manager by studying complaints received and support the Legal department with phone and email queries.

You will:

  • support the Code of Conduct Manager by studying complaints received in connection with the Code of Conduct and deciding if further investigation leading to possible enforcement action needs to be taken;
  • carry out investigations in accordance with the Code of Conduct and follow relevant enforcement processes;
  • contribute to the analysis of the effectiveness of the Code of Conduct by reviewing Members’ trading practices through monitoring and other processes;
  • present reports and enforcement matters to the Code of Conduct Committee;
  • support the Legal Department by assisting with phone and email queries from Members on the Code, Customer Support processes and travel law matters;
  • prepare and deliver presentations to Members and other stakeholders on ABTA’s Code of Conduct and Customer Support processes;
  • attend such meetings and travel trade events as are necessary for the proper fulfilment of the role;
  • provide support as necessary to the Customer Support Team. This can include answering phone calls and advising consumers and Members on how to resolve disputes;
  • undertake any other reasonable task that may be requested by the Director of Legal Affairs, Senior Solicitor, Code of Conduct Manager or Senior Manager Customer Support and to work as part of a team assisting staff within the Legal Department as necessary.

Essential skills:

  • A high standard of literacy and excellent communication skills;
  • Experience of dealing with regulatory matters whether in the travel industry or other sector;
  • An ability to analyse information and identify the key points;
  • Willingness to learn travel law;
  • Excellent team-working skills;
  • An ability to represent our client to, and engage effectively with, key stakeholders, including senior level personnel;
  • Good presentation skills;
  • Time management and organisation.

To Apply

Please apply by way of CV to Sarah Smith by clicking on the Apply button below. When applying please quote the reference ‘02/19/PubAffairs’.

Processes are ongoing, and appointments will be made as soon as suitable candidates are identified and interviewed. You are encouraged to get in touch ASAP.

Your application will be reviewed by Michael Page. Please be aware we receive a high volume of applications for every role advertised from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

Apply online

  • Fill out the short form below and upload your CV.

Closing date

The closing date for applications for this post is 11:59pm on Friday 8th February 2019