DeHavilland is the leading provider of political insight and intelligence on the UK and EU. We provide fast, accurate and relevant information on the latest developments shaping policy and legislation in the UK and EU via an intelligent online portal that consolidates multiple sources and channels. We put our clients at the heart of the political agenda by providing mission-critical information and analysis, which ensures they get the information they need when they need it.
After an exciting period of growth within DeHavilland, we are recruiting for a Client Account Manager to oversee the management and development of high profile clients.
Key Responsibilities:
- Full responsibility to retain all customers across the portfolio, upselling to increase client value, and ensuring that customer expectations are consistently exceeded;
- Building strong relationships with clients to genuinely understand their business;
- Agreeing service requirement and working closely with internal and external stakeholders to ensure delivery of agreed terms across client base;
- Managing customer challenges with the ability to design and provide service solutions to varied and changing problems;
- Competently present and position the DeHavilland service and web portal to all levels within the DMU, on the phone and in face to face meetings;
- Weekly forecasting of renewals based on customer satisfaction and account status;
- Set and deliver revocation strategy on cancelled and vulnerable accounts.
Essential Skills:
- Proven account management and sales experience in a competitive industry;
- Proven track record of solution selling within a B2B information provider;
- Excellent time management and organisational skills;
- Experience of using Salesforce CRM to manage opportunities and forecast;
- Excellent relationship building skills;
- Strong negotiation and closing skills;
- Ability to synthesise complex situations and make sound decisions based on key information.
The DeHavilland team is professional, driven, committed and passionate about politics.