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I am currently recruiting Head of Stakeholder Engagement (Customers) with an energy business in London.

You will:

  • Establish the Customer Engagement team, including hiring of staff members and ongoing management of the team;
  • Manage the engagement strategy delivery program, delivering against the approved plan, scope and costs, monitoring and adapting as needed, ensuring it aligns to overarching objectives. Project streams include:
    • Stakeholder mapping;
    • Delivery of a customer portal and supporting technology;
    • Process and policy development for improved engagement including requirements gathering;
    • Improved engagement planning;
  • Oversee all workstream activity, enabling regular reporting to senior management of outcomes achieved and offer viable solutions and opportunities as they arise.

Essential requirements: 

  • Excellent stakeholder management, communication and influencing skills with the ability to quickly establish strong working relationships with colleagues and partners at all levels;
  • Experience of having worked in an energy business, other utility, regulator or government;
  • Experience in project/program management with established firms and experience of working in agile teams;
  • Excellent communication skills, teamworking skills, and the ability to motivate, lead and influence people;
  • Analytical and strong organizational skills, with excellent verbal and written ability;
  • Adept at working with and gaining buy-in from executive leadership and board of directors.

To Apply

Please apply by way of CV to Kas Rothwell by clicking on the Apply button below. When applying please quote the reference ‘222/19/PubAffairs’.

Processes are ongoing, and appointments will be made as soon as suitable candidates are identified and interviewed. You are encouraged to get in touch ASAP.

Your application will be reviewed by Michael Page. Please be aware we receive a high volume of applications for every role advertised from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

Apply online

  • Fill out the short form below and upload your CV.

Closing date

The closing date for applications for this post is 11:59pm on Wednesday 11th September 2019