Our Client:
A Charity.
Job Description:
The Programme Manager is critical to the success of our client’s new, ambitious programme to improve the online environment for vulnerable people. Funded by the tech industry and government, you will lead a programme of research and user insight to set standards for safe online content and transform industry practice.
This role provides the opportunity to use your expertise to influence the world’s biggest tech companies and bring about meaningful change, working with a dedicated, expert team, passionate about reducing suicide
You will be responsible for:
- Leading a new programme of work to develop evidenced based standards and excellent practice;
- Running regular forums to engage experts in the academic community internationally and the UK voluntary sector to help shape and deliver the programme;
- Develop a user engagement programme to ensure users are at the heart of the work, shaping and informing the programme;
- Recommend and implement the model for research delivery, considering a combination of in-house and commissioned work, ensuring research is high quality and delivered in line with our clients’ Research Ethics policy;
- Work closely with colleagues in the Research and Policy teams;
- Translate research and insight into best practice guidance and standards aimed at the tech industry;
- Managing a small team.
Essential skills:
- Excellent project management skills;
- Experience of commissioning and leading research projects;
- Experience of delivering high quality research, be adaptable, and able to shape and drive a new programme of work;
- Stakeholder engagement - capable of working with a range of specialists, including researchers;
- Is aware of and understands agile methodology and how to apply an agile mindset to all aspects of their work;
- Ability to work in a fast-paced, evolving environment and utilises an iterative method and flexible approach to enable rapid delivery;
- Ability to take complex issues and to present them succinctly and accessibly, both orally and in writing;
- Understands and has experience of a range of user research methods. Able to choose appropriate methods and apply methods correctly;
- Experience of managing a budget and delivering to time and within budget;
- Able to analyse and respond to external developments and identify issues speedily and effectively;
- Knowledge of the online environment and technologies used to identify and remove harmful content on line, as well as those that enhance discoverability of content. (Desirable).