Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Last year, we helped 2.6 million people face to face, over the phone, by email and webchat. No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. Using this evidence, we can show government, regulators and businesses how they can make things better for people.
We’re looking for a senior officer to join our busy, high performing Campaigns and Public Affairs team. Sitting at the heart of the organisation, the team works to achieve meaningful policy change, deliver public awareness campaigns, and help secure our position as the leading provider of advice in England and Wales.
This is an exciting opportunity to play a crucial role in a dynamic organisation with a relentless focus on fixing the underlying causes of people’s problems.
We work on a huge variety of areas that take us to almost every corner of Whitehall. At the moment we’re aiming to get a fairer deal for consumers in essential markets like energy and broadband, ensure the benefits system delivers for those who need it, and make sure people struggling with debt are treated fairly. We also run consumer education campaigns, raising awareness of issues like online scams and how to save money on energy bills.
We’re looking for a campaigns and public affairs specialist who understands how to influence decision-makers and the public so we can continue to have a positive impact on society.
The ideal candidate will understand the priorities of the Government and opposition parties, be able to provide tactical insight on how government and parliament operates, and be acutely aware of the opportunities and risks the current political climate presents us with. They will also be a highly skilled communicator, with the ability to build productive working relationships and write persuasively for a variety of audiences. Most importantly, they will be able to demonstrate a commitment to the values of Citizens Advice.