Often disagreements and misunderstandings turn into fully blown conflicts. It’s essential we have skills and techniques in order to deal with conflict and/or difficult people and situations effectively.
It is crucial when dealing with difficult people and difficult situations we look at our approach to conflict and understand how different perceptions are a key cause of conflict. Working in today’s fast pace and often under a lot of pressure, it’s crucial we develop social awareness, enhance working relationships, manage our emotions and learn how to read and interpret the signals given through non-verbal communication.
When we understand our own and others’ barriers then we can deal with difficult people much more effectively.
We cannot avoid workplace conflict and difficult people. It happens frequently as we all have different values, beliefs and perceptions. We can however learn how to deal with difficult people effectively to bring about a productive, positive working relationship.
This workshop also offers an opportunity to role play challenging situations you are experiencing or have experienced with others who have different ways of working.
By attending this workshop delegates will be able to:
- Define problem behaviour and the options available to handle it.
- Explain what is conflict and what causes it.
- Explain the different styles of resolving conflict.
- Define what effective assertive communication is and how it can be used to deal with difficult people including giving feedback.
- Techniques for dealing with aggression and anger.
- Have the opportunity to practice dealing with conflict scenarios.
Speaker:
